Shipping & Returns

Shipping Information

At Rumi Cosmetiques, we strive to provide you with efficient shipping and delivery
services. All orders are generally delivered within 6 to 15 days. After your order has been processed, you will receive an email notification with order confirmation and a tracking number, so you can easily monitor the status of your shipment.

While we make every effort to adhere to the indicated delivery times, please note that in some rare cases, shipping may take longer than the standard times due to various factors beyond our control. These may include:
● Rural Addresses: If your delivery address is located in a more remote or rural area, shipping may take longer.
● Weather Conditions: Adverse or unexpected weather conditions (e.g., storms,
floods) may affect the timeliness of your delivery.
● Customs Processes: International shipments may be delayed due to customs
processing, which can sometimes take longer than expected.
● High Workload: During peak seasons or special events (e.g., holidays), courier and postal service providers may experience a heavier than usual workload, which can cause delays.

In all of these cases, we kindly ask for your patience as our courier service providers work diligently to ensure the safe delivery of your purchase. While delay
s can happen, we assure you that our team is doing everything we can to minimize disruptions.

If you experience any issues with delivery or wish to check on the current location and expected delivery time of your order, please don’t hesitate to reach out to us at hello@rumicosmetiques.com or hello@rumicosmetiques.eu. We are always happy to assist you with updates on your order's status.

To ensure fast processing and shipping times, please note that any changes or cancellations to your order should be made within 30 minutes of placing it. After this time, all sales are subject to our 100% 'Does What it Says' Guarantee.

Amending Delivery Information

We understand that sometimes mistakes can happen or details might need to be updated. If you need to amend the delivery information (e.g., change the address or update contact details), we allow such changes only within 30 minutes of placing your order. After this time period, the order processing is typically completed, and any delivery changes may not be possible. If you wish to update your delivery information, please contact us as soon as possible at hello@rumicosmetiques.eu or hello@rumicosmetiques.eu. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order has been processed and dispatched.

Refund Policy & Guarantee

Rumi Cosmetiques currently does not process product returns for technical reasons. However, if you are not satisfied with your experience using the product, you may request a refund under our 30-Day Money-Back Guarantee, without returning the product.

To qualify, you must contact us within 30 days of receiving your order, use the product as directed, and provide the information we reasonably need to confirm eligibility. Your request must relate to your experience with the product, such as unsatisfactory results or a reaction.

For subscription purchases, this guarantee applies only to your first subscription order. Subscription renewals, duplicate purchases, and additional orders are not covered by this guarantee. Cancelling your subscription alone does not qualify an order for a refund.

Refunds cover the price paid for eligible products, less a processing fee of 5 USD, AUD, CAD, or EUR, depending on your order’s currency. This fee applies to each refund under the guarantee. Shipping costs are non-refundable.

Gift Cards

Gift cards cannot be returned or refunded. If you have any questions regarding your gift card, please contact us at hello@rumicosmetiques.com or hello@rumicosmetiques.eu.

Final Words

We are committed to providing the best service to our customers and ensuring your satisfaction. If you have any concerns or need further assistance, please don’t hesitate to email us at hello@rumicosmetiques.com or hello@rumicosmetiques.eu, and we will get back to you as soon as possible.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

Withdrawal period The withdrawal period is 14 days from the day you, or a third party you have nominated, receive the last item of your order.

How to exercise your right of withdrawal To exercise your right of withdrawal, you must notify us of your decision by submitting a return or cancellation request through your account.

Returning your items After notifying us of your withdrawal, you have 14 days to send the items back to us. [You are responsible for the direct cost of returning the goods / We will cover the cost of return shipping — choose one.]

Refunds We will reimburse all payments received from you, including the cost of standard delivery (we do not refund premium or express shipping upgrades). We will process your refund within 14 days of receiving the returned items [or within 14 days of you providing proof of return — choose one], using the same payment method you used for the original purchase.

Exemptions The right of withdrawal does not apply to: [list any exempt product categories, e.g. sealed goods that are not suitable for return due to health or hygiene reasons once opened, customised or personalised items, digital content once download has begun, etc.]