Returns & Changes

To ensure fast processing & shipping times, all changes and cancellations should be made within 30 minutes after placing your order. Thereupon, all sales are subject to our 100% 'Does What it Says' Guarantee.

When it comes to building lasting relationships with our clients, at Rumi Cosmetiques we believe in the paramount importance of exceptional products that meet their description requirements both in quality and performance. Nonetheless, in case you're not satisfied with your order for whatever reason, don't hesitate emailing us at  hello@rumicosmetiques.com so we can take the best care possible regarding your individual issue. We treat each order return on a case-by-case basis as each situation tends to be different and exceptionally unique.

RETURNS

Rumi Cosmetiques Return Policy applies to all purchases made through the website rumicosmetiques.com. Please note that we accept returns only on unopened products in their original packaging (if you have opened and/or used our products, you're not eligible for return process, you still are able to request a refund due to our 100% Satisfaction Guarantee).Returns can be made within 3 months of purchase. You'll be asked to have your order number as well as U.S. shipping zip code on you for the return process to start successfully.In very rare cases, the return of an item could not be accepted and therefore refunded, yet we will do our best in keeping you satisfied.Completing the process will ensure you have a prepaid return label. Unfortunately, the shipping cost is non-refundable. Please note that a $5 return processing fee will be taken out of your order return amount if returned on the original form of payment.The address for returns:
Rumi Cosmetiques c/o QuickBox
11551 E 45th Ave, Unit C
Denver, CO 80239Please ensure to have your name clearly written on the package & please include your Order Reference Number or a copy of your packing slip in the box/package.Once we have received your returned item/-s, we will immediately issue you a refund of the amount considering the previously mentioned charges. Unfortunately, the full order amount can't be refunded in the case of a return. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.If you have any further questions, don't hesitate calling us Monday to Friday, 12 to 3 pm (CST) on +1 720-709-1942, leaving a voicemail in order to get called back or send an email to hello@rumicosmetiques.com and we'll get back to you as soon as possible.

GIFT CARDS

We do not accept returns for gift cards. If you have any questions regarding your gift card, email us at  hello@rumicosmetiques.com.

LAST WORDS

Simply email us at  hello@rumicosmetiques.com and we will do our best in accommodating your request. We will take good care of your individual situation and ensure you're treated fairly and respectfully. We ask that our clients treat us fairly as well.